FAQs

FAQs

Which countries do we deliver to?

We only deliver products in India

Is there a delivery charge for each item in my order?

Delivery is FREE* when an order is over the following qualifying thresholds (i.e. above Rs. 1000)

If your order value is less than the free delivery qualifying threshold, just one delivery charge is payable per order.

If your order is below Rs. 1000 then delivery charge will always apply.

If I order more than one item will they arrive together?

Your order won’t be dispatched until it contains all the items you purchased.  However, if there are a large number of items in your order, it may be necessary to send multiple parcels.

How can I track my order?

You can track your order by simply clicking Home » Account » Order History and you will know the status of your order. Please contact us  if you need assistance tracking your order.

Can my order be delivered to a different address than in my account?

Yes. Your account offers you the option to save multiple addresses or you can enter a new address during the checkout process.

Does the address my order is being delivered to need to be the same as my billing address?

Orders can be sent to a delivery address in any of the list of countries that we deliver to. However you will need to provide the correct payment card billing address during the checkout process.

Do you deliver to work addresses?

Yes, we deliver to work addresses as long as somebody is available to accept the order.

Can I change the delivery address or country after I have received my order confirmation?

We aim to process orders as soon as possible so unfortunately we are unable to change an order from store collection to postal delivery and vice versa. If you have made an error with the delivery address or delivery country please contact our Customer Service team as soon as possible, quoting your order number.

My order has not arrived within the estimated time. What do I do?

We recommend that you check the order status in your online account. If you used guest checkout and need assistance please contact the Customer Service team.

If the item has been dispatched then please check that you have not received a missed delivery note. If you still don’t have your order, please contact the Customer Service team and we will be happy to help.

My item was damaged during delivery. What do I do?

In the event that an item is damaged in transit, please contact the Customer Service team and we will help you to resolve this situation. Click to see more info on Returns and Exchanges.

What happens if there is nobody at home to receive my order?

If you are not at home to accept your order, a note will be left advising you where the parcel is or the driver will contact you to arrange for it to be left in a safe location or with a neighbour.

An item is missing from my order. What do I do?

Orders are not dispatched until they are completely fulfilled. Please check your order details in your confirmation email or your online account to see that you placed all the items you wished to buy in your shopping bag. If you used guest checkout and need assistance please contact the Customer Service team and we will be happy to help.

In the event that we are not able to fulfil all or part of your order, an email is sent advising this.  You will not be charged for any item we are unable to send to you. Please contact our Customer Service team if you need any assistance.